Terms & Conditions

TERMS & CONDITIONS

Quality and Service Guarantee 

All the work we carry out is executed in a professional, respectful and timely manner. Following each visit, whether monthly up-keep or a floral tribute delivery, a photograph will be taken and sent to your identified family or friends. 

We cannot accept responsibility or liability for any loss and/or damage that may occur after our work has been completed and we have left the gravesite.

​

Floral Tributes Substitutions

We endeavour to fulfil any special requests for specific flowers/plants in your arrangement however, in the event there are availability issues of flowers and/or plants, we reserve the right to substitute an item of equal or higher quality/value.

​

Payment

Following acceptance of your order, we will confirm the details in writing and submit an invoice for payment which will form the basis and commencement of the agreement.

Payments are non-refundable and works/floral tributes will not commence or be delivered until payment has been received. 

We accept payment by BAC's transfer or  via PayPal. 

Pricing is based on a single grave. Discounts are available for multiple graves in the same plot.

​

Complaints
Please contact us immediately and we will aim to resolve any issues as quickly as possible.

Rules and Regulations
Cemetery rules and regulations will be adhered to. Certain services may be unavailable depending on the rules and regulations of the specific cemetery. We will inform you as soon as possible if any service cannot be carried out.

Surcharges
A one-off fee of £25 will be added to locate graves where the grave location number is unavailable or location details cannot be provided.